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5 Sorely Underrated Nova Features You Really Should Use in 2018

Posted by Haley Whisennand on Dec 15, 2017 6:00:00 AM

With only a couple weeks left in 2017, it's a time for retailers to finish out the final moments of the holiday rush and reflect on how the year went. While knowing the basics of your point of sale is vital for any business' success, it's hard to know all of the features a full-service system can provide. The fear that you might have missed out on a potentially game-changing feature that could have boosted your sales or improved your business' operations is all too real. That's why we're here to help. Our team of managers sent in their picks for Nova's most underrated features of 2017, determining the top five features you really should consider using next year.

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Learning From This Black Friday's Ups and Downs

Posted by Haley Whisennand on Nov 27, 2017 4:13:55 PM

Black Friday has come and gone once again. Some retailers saw sales numbers spike exactly as they expected, while others struggled through the shopping holiday due to poor turnout or internal difficulties. Those retail ups and downs are great ways to learn and prepare for the rest of the year, as well as next year's holiday season.

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Topics: Holidays, Retail Tips

5 Easy Ways to Improve Your Customer Service Experience

Posted by Haley Whisennand on Nov 13, 2017 6:05:41 PM

Customer service is one of the business building blocks that can always be improved. Great customer service can turn new shoppers into loyal repeat customers. A poor interaction, on the other hand, could turn a potential customer into a lost opportunity. Monitoring your business' customer service performance should be a top priority at all times, but finding ways to implement changes without completely retraining your staff can be difficult. Here are five quick and easy ways you can improve your business' customer service experience.

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How to Keep Your Business Virtually Secure

Posted by Haley Whisennand on Oct 17, 2017 6:33:53 PM

Before technology became a core part of retail, security was fairly straight forward. Take the cash drawer out of the register and lock up your shop at night. Simple. However, now with the addition of security cameras, point of sale terminals, back office computers and more, keeping your business secure has become more complicated.

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How to Upgrade the Selling Power of Your Resale Store

Posted by Haley Whisennand on Oct 13, 2017 4:36:36 PM

Thrift stores are no longer a place solely for penny-pinching individuals looking for some new clothes on the cheap. Around 16-18% of all Americans shop in thrift stores, and about 12-15% hit up consignment or resale shops. Young shoppers know, thanks in part to Macklemore's 2012 hit song "Thrift Shop," that thrift stores are a great place to find unique items and one-of-a-kind pieces.

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Topics: Specialty Retail, Retail Tips

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